Frequently Asked Questions

1. I am not sure what size to order?
   
   All of the websites have a sizing guide. If you are between sizes than its probably best to go up a size as you can always get the garment taken in once you receive it. Please check the exchange and returns policies for each website as they do differ.
   
   
2. Is online shopping safe?
   
   For online shopping tips please clink on the link below.
   http://docs.yahoo.com/docs/info/consumertips.html
   
   
3. How do I know which countries each website ships to?
   
   UCG have made this so much easier for you by having all this information on our website. Just click on the drop down list next to each website link for the info.  Most of the websites chosen by UCG offer a range of international shipping destinations.
   
   
4. What import duties and taxes do I need to pay?
   
   This depends on where you live as each country is different. You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country so contact your local customs office for further information.  Please note that if you live in Thailand it is advisable to only order from sites that use normal postal methods ( for USA this would USPS delivery method, from Australia please make sure they use normal Australian Post service ) otherwise you may be up for some customs and import duties if you use any other method. For further questions please contact UCG.
   
5. Who is shipping my order?
   
   When you are ready to purchase an item, simply click on the link to the retailers website. They will take your order information and will be responsible for shipping your purchase to you. 
   
   
6. What if I need to make a return?
   
   Please make all returns to the store where you made the purchase.